Privacy policy

Last updated: July 22, 2024

Definitions

SERVICE means the https://www.carboncopies.ai website, CarbonCopies AI Browser Extensions and CarbonCopies AI web app operated by CarbonCopies AI (Pte. Ltd.).

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

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Collecting Personal Information

We collect three types of data:

  • Personally identifiable information (“Personal Data”) that is supplied voluntarily upon registration for Services, ordering products from Services or subscribing to our marketing materials.
  • Aggregate tracking and site usage data (“Usage Data”) that is gathered automatically when you use the Service.
  • URL where you use the Service

Data we do not collect:

  • We do not collect your 3rd party website data and passwords.
  • We do not collect any data that is not required in order to provide our Service to Users.

It is our policy to use the personally identifiable information acquired at our websites and applications for internal business uses only and for the purpose of providing the Service. We operate and maintains a variety of online security measures to safeguard and keep personal data private:

  • We encrypt all client-server and server-server communications
  • We store data in our database in encrypted form, including storing user account password in salted hash format
  • We implement access control procedures to ensure only authorized personnel have access to sensitive data
  • We only collect and store the data that is necessary for CarbonCopies AI to function, we limit the amount of personal data we store
  • We automatically delete personal data when it is no longer needed (e.g. when you delete your account with us)

We only collects sensitive personal information and personally identifiable information when you voluntarily provide us with this information or where such information is required or permitted to be collected by law or professional standards.

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Personal Identifiable Information

Personally identifiable information includes:

  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

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Usage Data


We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

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Use of Data

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CarbonCopies AI (Pte. Ltd.) uses the collected data for the following purposes:

  • to provide and maintain our Service, including but not limited to: processing textual data through Large Language Models and 3rd party AI services.
  • to notify you about changes to our Service;
  • to provide customer support;
  • to gather analysis or valuable information so that we can improve our Service;
  • to monitor the usage of our Service;
  • to detect, prevent and address technical issues;
  • to fulfill any other purpose for which you provide it;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing;
  • to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
  • to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
  • in other ways we may describe when you provide the information;
  • for other purposes with your consent.

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Access to Browsing Data

We do not collect or store your browsing data on our servers. The CarbonCopies AI Chrome Extension extracts and processes your browsing data locally, before sending it to a Large Language Model provider of your choice.

The browser extension accesses browsing data only when you explicitly permit it within the active tab.

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Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Users can send us an email at hello@carboncopies.ai and ask to delete any data we have stored about them, terminating the service agreement.

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